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SHIPPING POLICY

At Exo Pearl, we are dedicated to providing excellent service and ensuring the complete satisfaction of our customers. Our commitment includes efficient shipping services to deliver your orders promptly. We strive to make your shopping experience seamless and enjoyable.

Dispatch and Delivery:
We take pride in our swift order processing and shipping. Same-day dispatch is available for orders placed within the specified timeframes. Please consider any holidays that might impact delivery times.

Address Accuracy:
It is crucial for customers to ensure the accuracy of the shipping address provided during order placement. We understand the urgency of timely delivery, so if you believe you have entered an incorrect shipping address, please contact us immediately. While we do our best to expedite processing, there is a small window for address corrections.

Undeliverable Orders:
Orders returned to us as undeliverable due to incorrect shipping information may be subject to a restocking fee, the details of which will be determined by our team.

Lost/Stolen Packages:
Exo Pearl holds no responsibility for lost or stolen packages. If the tracking information indicates delivery to your address, but you have not received the package, we recommend reporting the issue to local authorities.

Import Duty and Taxes:
When shopping with Exo Pearl, you have options regarding taxes and import duties. You are responsible for settling the applicable fees when the items arrive at the destination country.

Acceptance:
By accessing our site and placing an order, you willingly accept the terms outlined in this Shipping Policy. We appreciate your understanding and cooperation.

Contact Information:
If you have any questions or comments regarding our Shipping Policy, feel free to reach out to us via the following contact information:

Email: info@exopearl.com