Datenschutzerklärung

Privacy Policy

This Privacy Policy describes how exopearl.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact:
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@exopearl.com or by mail using the details provided below:

Pedra, India

Collecting Personal Information:
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information
- Purpose of collection:
- To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection:
- Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose:
- Shared with our processor Shopify.
- Personal Information collected:
- Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information
- Purpose of collection:
- To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection:
- Collected from you.
- Disclosure for a business purpose:
- Shared with our processor Shopify.
- Personal Information collected:
- Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

Minors:
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information:
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

- For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Payment Processing with PayPal:
We also use PayPal to process payments. When you make a purchase, your payment information is securely processed by PayPal. Please review PayPal's privacy policy for information on how they handle your Personal Information: PayPal Privacy Policy.

SMS and Email Marketing with Klaviyo:
For marketing purposes, we use Klaviyo for both SMS and email marketing. By providing your contact information, you consent to receive marketing communications from us via SMS and email. You can opt-out of these communications at any time by following the instructions provided in the messages or contacting us directly.

Shipping Partner:
We work with a trusted shipping partner to fulfill the delivery of your orders. In order to facilitate the shipping process, we share necessary Personal Information such as your name, shipping address, and contact details with our shipping partner.

Using Personal Information:
We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis:
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention:
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

SMS Privacy Policy:

At Exo Pearl, we are committed to protecting the privacy and security of our customers' personal information. This SMS privacy policy explains how we collect, use, and protect your data when you sign up for our SMS services.

Information We Collect: When you sign up for our SMS services, we may collect your phone number and consent to receive SMS messages from Exo Pearl. We may also collect information about your interactions with our SMS messages, such as whether you opened the message or clicked on any links.

How We Use Your Information: The information collected through our SMS services is used to provide you with important updates, promotions, and other relevant information related to our products and services. We may also use this information to improve our SMS campaigns and tailor them to your preferences.

Consent: By providing your phone number and opting in to receive SMS messages from us, you consent to the collection, use, and processing of your information as outlined in this SMS privacy policy.

Opting Out: You can opt-out of receiving SMS messages from Exo Pearl at any time. To stop receiving messages, simply reply with the word "STOP" to any SMS you receive from us. You will be unsubscribed from our SMS services, and we will no longer send you promotional messages.

Message and Data Rates: Standard message and data rates may apply to SMS messages sent and received. These rates are set by your mobile carrier and are your responsibility. If you have any concerns about these rates, please contact your mobile carrier for more information.

Security Measures: We take the security of your information seriously. We implement technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Changes to the SMS Privacy Policy: Exo Pearl reserves the right to update or modify this SMS privacy policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy regularly to stay informed about how we collect, use, and protect your information.

Contact Us: If you have any questions or concerns about our SMS privacy policy or the use of your personal information, please contact us through the contact information provided in the main Privacy Policy section above.

By continuing to use our SMS services, you acknowledge that you have read and understood this SMS privacy policy.

Automatic decision-making:
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

- We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
- Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

GDPR:
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: 


CCPA:
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact